ChatGPT and the Future of Human Resources: A Step-by-Step Guide

A Curiosity-Based Thinking Approach to Technology

Matthew Murrie
10 min readJan 25


“A storybook image of a rainbow playground” created by DALLE
The Future of Human Resources with ChatGPT created by the author using DALLE

As technology continues to advance, it’s becoming increasingly important for Human Resources professionals to stay ahead of the curve. One way to do this is by leveraging the power of natural language processing (NLP) and machine learning (ML) through tools such as OpenAI’s ChatGPT.

In this guide, we’ll take a step-by-step, Curiosity-Based Thinking approach to how ChatGPT can be used to automate and enhance various aspects of the HR process, from recruiting and onboarding to employee engagement and performance analysis.

Below are eight “what if…?” questions and responses with simple step-by-step examples of actions specifically designed for Human Resources professionals can take to start taking advantage of ChatGPT to start gaining an advantage in attracting and retaining talent.

What if ChatGPT is able to automate the recruitment process, reducing the need for human involvement?

One way Human Resources professionals can leverage ChatGPT is to screen resumes and identify the most qualified candidates, allowing HR professionals to focus on conducting interviews and making hiring decisions.

HR professionals can start automating their recruitment process using ChatGPT by following these steps:

  • Step 1: Identify the key qualifications and skills needed for the open positions such as specific education, experience, or skills as listed in the job description and the requirements for the position.
  • Step 2: A Human Resources professional can then train ChatGPT on resumes from previous successful hires and resumes from current employees in similar roles, so the model can learn what qualifications and skills are associated with success in the role.
  • Step 3: Next, the Human Resources professional can use ChatGPT to screen resumes and identify the most qualified candidates by analyzing resumes for specific qualifications and skills, such as education, experience, or skills.
  • Step 4: Then, use the narrowed-down pool of candidates to conduct interviews and make hiring decisions



Matthew Murrie

Author of The Book of What If…?, Founder of What If Curiosity, and Creator of Curiosity-Based Thinking and Curiosity-Based Learning, turning ideas into actions.